FAQs

The primary driver needs a valid Visa or Mastercard credit card. According to our policy, the renter, driver, and credit card holder must be the same person, and the card must display the cardholder’s name. Depending on the insurance type you choose, a pre-authorised deposit of varying amounts will be charged to your credit card.

You must be at least 21 years old to rent a car. For drivers aged between 21 and 25, an additional fee of $45 per day applies, and our insurance can not be purchased.

Yes, you can add additional drivers to your booking. The second driver is free, and from the third driver onwards, a fee of $10 per person applies. All additional drivers must be listed in the rental agreement as insurance will not cover damages if an unlisted driver is involved in an accident.

Yes, you have the flexibility to return the car to a different location between our branches in Auckland, Christchurch, Wellington, and Queenstown, subject to vehicle availability. Please note that additional fees may apply for one-way rentals.

Yes, it is possible. To arrange for pickup or drop-off outside of standard hours (8:30 AM – 6:00 PM), please notify us at least 24 hours in advance, and a fee of $65 will apply.

All A Rentals locations are near the airport, and we offer complimentary airport shuttle services during office hours (8:30 AM – 5:30 PM).

We accept payments via WeChat, Alipay, Visa or Mastercard credit cards, and EFTPOS. Cash payments are not accepted. Payments can be made in advance or at the time of car pickup.

Yes, you can cancel your reservation. The cancellation policy is as follows: Free if made 72 hours or more prior to pick-up; 50% of the total rental fee if cancelled within 24 to 72 hours prior to pick-up; and the total rental fee if cancelled within 24 hours prior to pick-up.

If you return your vehicle before the scheduled date, no refund will be issued for the unused portion.

All our vehicles come with a USB charger featuring three different connections (USB Lightning, USB-C, and Micro USB) and a phone holder. These accessories are available for all A Rentals customers free of charge.

Certain models may come with GPS navigation systems, but this is not guaranteed for every vehicle.

Yes, you can reserve these accessories when booking your car and pay for them on the day of pickup at the office.

Vehicles are not permitted on the following roads: Ball Hutt Road (Mt Cook), Skippers Road (Queenstown), Deer Park (Queenstown), the Road to Paradise (Glenorchy), Ninety Mile Beach (Northland), all roads north of Colville (Coromandel Peninsula), or any unpaved roads, including beaches. Insurance will not cover any damage or repair costs if an accident occurs in these areas.

Smoking and bringing pets into the vehicle are strictly prohibited. A minimum cleaning fee of $200 will be charged if the vehicle is returned with food or beverage stains, signs of smoking, or if it is excessively dirty and requires extra cleaning or deodorizing.

The customer is responsible for all expenses and charges associated with traffic violations. If the vehicle receives any speeding, parking, or other traffic violation notices during the rental period, a $25 administration fee will be charged for each notice.

In case of any mechanical issues, our vehicles are covered by 24-hour NZRA Roadside Assistance at no cost. This includes engine faults, electrical faults, cooling system issues, and vehicle recovery. However, if the issue is due to driver error (e.g., running out of petrol or leaving lights on), you will be responsible for the cost unless you have purchased optional Roadside Assistance Cover.